Hotels.com: Book Hotels & More
4.5star
895K reviewsinfo
50M+
Downloads
USK: All ages
info
About this app
Find and book your perfect somewhere with the Hotels.com app.
GET REWARDED THROUGH OUR APP
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of instant benefits and perks.
- Earn OneKeyCash™*** and use this whenever you want and instantly save on your next trip.
- One Key Silver, Gold and Platinum members can enjoy extra perks at select VIP Access properties.
FIND THE HOTEL THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last minute weekend getaway, long holiday, business trip, or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels**.
- Compare hotel prices, ratings and amenities side-by-side using our comparison tool.
- Use Trip Planner to organise your travel plans in one place. Save your favourite hotels, holiday rentals, resorts and more, and share these with friends and family.
- See the hotel or holiday rental location on a map and read verified guest reviews.
FAST, EASY, & SECURE BOOKING ON OUR APP
- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last minute hotel booking.
OUR APP IS YOUR PERFECT TRAVEL COMPANION
- Save your confirmation and access your hotel or holiday rental booking details anytime – even offline.
- Easily manage your hotel or holiday rental booking on the go.
- Contact us or the hotel or holiday rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your hotel stay.
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.
**Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.
***OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo.
The Hotels.com app uses information for analytics, personalisation, and advertising. By downloading our hotel app, you agree to our privacy and cookies policies https://uk.hotels.com/customer_care/privacy.html.
GET REWARDED THROUGH OUR APP
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of instant benefits and perks.
- Earn OneKeyCash™*** and use this whenever you want and instantly save on your next trip.
- One Key Silver, Gold and Platinum members can enjoy extra perks at select VIP Access properties.
FIND THE HOTEL THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last minute weekend getaway, long holiday, business trip, or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels**.
- Compare hotel prices, ratings and amenities side-by-side using our comparison tool.
- Use Trip Planner to organise your travel plans in one place. Save your favourite hotels, holiday rentals, resorts and more, and share these with friends and family.
- See the hotel or holiday rental location on a map and read verified guest reviews.
FAST, EASY, & SECURE BOOKING ON OUR APP
- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last minute hotel booking.
OUR APP IS YOUR PERFECT TRAVEL COMPANION
- Save your confirmation and access your hotel or holiday rental booking details anytime – even offline.
- Easily manage your hotel or holiday rental booking on the go.
- Contact us or the hotel or holiday rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your hotel stay.
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.
**Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.
***OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo.
The Hotels.com app uses information for analytics, personalisation, and advertising. By downloading our hotel app, you agree to our privacy and cookies policies https://uk.hotels.com/customer_care/privacy.html.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
Ratings and reviews
4.5
869K reviews
Lise Hartwick
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10 August 2025
In dropping my rating by another star. This app and company just keep getting worse and worse. I need to contact our upcoming hotel, but the feature to contact the hotel through the app hasn't been working for the last week. There also seems to be no way to get help from a human anymore, there is just an AI bot that can't do anything beyond cancel a booking. I'm in an awful hotel, so bad that I've had to leave in the middle of night, and I can't get any assistance with a refund.
30 people found this review helpful
Hotels.com LP
10 August 2025
Hi, we’re so sorry you’ve had this frustrating experience. We would like to understand more and see if there’s anything we can do, but unfortunately, we can’t direct message on this platform. Can you reach out to our direct support channels at service.hotels.com, so we can investigate for you?
A Google user
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10 May 2025
Forget whatever I wrote about the app and couple of years ago! As with many other apps, the more they "improve" it, the worse it gets. I just wrote a thoughtful review of a place we stayed a few weeks ago, and when I tried to add photos, it locked up and bounced me back to the home page. Unfortunately for the hotel, I am not going to rewrite that review. Right now, all the app is good for is telling me what upcoming reservations I have. The rest is useless.
117 people found this review helpful
Hotels.com LP
11 May 2025
Hi, we're sorry to hear this. We want to improve your experience, but unfortunately can't direct message on this platform – please reach out to our direct support channels at service.hotels.com so we can learn and improve.
linda sahusilawane
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17 September 2024
Worst experience ever! My booking didn’t show up on their app, but the hotel had no record of it. I was forced to pay the full amount on the spot, yet they still charged my card, claiming I received the service. They couldn't even provide proof that the money was transferred to the hotel or show an invoice. Feels like fraud! Their customer service is unreachable, and I can't even message them through the app. Absolutely unreliable and can't be trusted. Stay away from this service!
1 person found this review helpful
Hotels.com LP
17 September 2024
Hi, we’re so sorry you’ve had this frustrating issue. We’d like to look into this for you so we can understand what happened and how we can help. We aren’t able to direct message on this platform, but if you contact us on our customer support channel on service.hotels.com, we will research the issue and help resolve.
App support
About the developer
Expedia Group, Inc.
android@expediagroup.com
1111 Expedia Group Way W
Seattle, WA 98119
United States
+1 206-481-0560
