Zara

I never come here to write about apps, but this one is really bad. The button to finalize the order does not work, I went to the chat to ask orientation and they first withdraw some stuff from my basket saying that that things were sold out. It didn't work. Then they asked me to uninstall de app and try from my PC. I did and work (with all the items that were supposed "sold out"). So what is the meaning to have an app when one need to go to the PC to finalize the order?

Have the same problem with the person under. I can not open my saved items, this is a waste. You want customer buy your product but wont let them do it ? Besides, there were so many times that my saved items disappear. I remember saving it but when I came to find, it was not there anymore. It is so annoying. Please improve your app!

The utterly chaotic display of items in overly creative images doesn't work for me at all. It's impossible to find anything or to simply see what an item looks like, what the cut is, or even the color. I get completely lost and frustrated after 10 seconds and leave. Probably the worst user experience I've had in online fashion. Haven't had any issues with delivery or refund in northern Europe - might be an issue that is more common outside the EU.