
Lance Hardwood
This is the worst app of an airline I have ever used. It doesn't display any flight information or any other usefull information like gate or so. Also my flight was delayed, which caused my tickets to disappear, so I hat to go back through security to get my tickets printed. If there is a gate change it won't inform you and the boarding passes won't be updated but disappear instead. Also it always needs to load the booking information again instead of saving it for offline use.
31 people found this review helpful
Philippine Airlines, Inc.
April 17, 2024
Hi, Lance. We're sorry for the inconvenience. Your feedback is valuable, and we're working to improve the app's functionality. We'll address the issues you've mentioned to enhance your app experience. Thank you for bringing this to our attention. If you need further help, our 24/7 chat is available: https://bit.ly/3V4FiCk.

Mia Yazmin
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Extremely slow replies from the care team and horrible app. I expect my flight to be the worst one as well. This is the first and last time. EDIT: Emailed customer service team with the screenshot of the error, they just gave me instructions on resetting my password. I told them 3 times that the error is NOT a password but the app as I cannot even be directed to the sign in page. What I got was the same reply from them which means they DO NOT BOTHER READING YOUR EMAILS/ reading comprehension
5 people found this review helpful
Philippine Airlines, Inc.
September 9, 2025
Hi, Mia. Thank you for sharing your experience with us. We understand the importance of timely support and a smooth app experience. Your feedback has been noted for improvements. For assistance, you may submit a form via https://flypal.com/request. We’re committed to making your journeys better.

Mike E
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I tried several times to book flights with errors so frustrating. A great airline it is the app that needs MAJOR improvements. It makes me want to just book another airline. You put all your information in correctly then I get a message repeatedly. " ONE ERROR CHECK YOUR IMPUT " What input ??? doesn't explain or the fact you cannot do currency conversion at the end for payment.
7 people found this review helpful
Philippine Airlines, Inc.
September 16, 2025
Hi, Mike. Thank you for letting us know about your booking experience. We understand how frustrating errors can be and have shared your feedback with our team for improvements. In the meantime, you may continue booking through www.philippineairlines.com. We appreciate your patience as we work on enhancing the app.