Shopify Inbox

Name: Shopify Inbox
Availability: InStock
Rating: 4.630000114440918 (7199 reviews)
Author: Shopify Inc.

Shopify Inc.

4.6

7.2K reviews

500K+

Downloads

USK: All ages

About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com

Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Updated on

Apr 9, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

No data collected

Learn more about how developers declare collection

Ratings and reviews

4.7

7.02K reviews

GSSF Group

June 3, 2025

Extremly disappointing to find that I need to set up the whole thing again from scratch after updating the theme. Very disappointing not to get a warning about this prior to updating, and since found so, sales have fallen off a cliff so no doubt it's not the only thing that is broken but we're yet to find out what the problem is. Why do these companies feel the need to constantly update? It's time consuming and often creates more problems than it solves.

3 people found this review helpful

Ray Campbell

July 9, 2023

Poor implementation. Poor customisation such a notification type or sound. Often no notification notice on the app when a message comes in and no notification whatsoever on a desktop computer. Lost more customers since enabling it than I have gained. Left the above review in 2021. Fast forward to 2023 and it is worse than ever. Now it is not possible to search for products from within the app to provide those links to customers. Shopify customer support is useless.

34 people found this review helpful

Shopify Inc.

July 12, 2023

Hi there, Ray. I am sorry to hear that you have had a negative experience using Shopify Inbox but we thank you for the candid feedback. If you are still interested in using the app, please email us at inbox@shopify.com and we can look into the issues you've cited in more detail. -Victor, Shopify Support

Scott Nemiro

March 15, 2022

Laggy. Can't pull up customer info. Can't click to get their email. So while chatting you have to remember how to spell their name in order to look them up in your shopify app. Why? Why would you do this? At least let us copy their name or their email to paste into shopify. But you should be able to click their name and get their order info. This is crazy. Also not showing closed chats. Just says no chats. Just gone. When sending message constantly says not delivered click to resend.

3 people found this review helpful

Shopify Inc.

March 24, 2022

I'm sorry to hear that you experienced these issues with the app. If these are ongoing, we'd love to help get these resolved. Please email us at inbox@shopify.com - we'd be happy to walk through some troubleshooting steps with you. Thank you for your other feedback as well, I'll be sure to pass those feature requests onto our developers. Cheers!